Fragments is a small, independent product in beta. We provide support by email and aim to respond within 24–72 hours on business days.
How to reach us
Email: support.fragments@gmail.com
Please include your account email in any message so we can locate your account quickly.
What we can help with
— Billing questions, charge disputes, and subscription management — Account issues (login problems, account deletion requests) — Bug reports and unexpected behavior — Refund requests (see our Refund Policy) — General questions about the Service
What is outside our support scope
— Writing coaching, creative feedback, or editorial advice — Feature requests (though we do read them — see below) — Technical support for third-party tools or integrations
Feature requests
If you have a suggestion or want to share feedback about the product direction, email us at support.fragments@gmail.com with the subject line "Feedback." We read everything, even when we cannot respond to each message individually.
Response time
We are a small team. We aim to respond within 24–72 hours on business days. During high-volume periods, responses may take longer. We do not offer live chat or phone support during beta.